Never felt let down
Never felt let down
On the date of the service I was kept up to date with the progress and the report supplied was excellent.
Helpful staff, pleasant showroom, car delivered at my convience, overall an excellent experience
It was all processed quickly and efficiently.
Great experience very professional.
No problems experienced
Easy to book in services. I like that they have the collect and return service meaning I dont even have to take my car into the garage. I had a few issues shortly after buying my car with the paint protection and they listened to my complaints.
the service we got was brilliant from start to finish most helpful.
Custom comes first.
Excellent service & not pushy.
Mini center informed every bit of the way what stage my mini was at overall it was a good experience
Couldnt have been more courteous and helpful - great communication.
Good staff knowledge kept me informed
Excellant service provided
Car needed to go in, engineer said it would be a couple of days and it was
Never had to chase them had regular updates throughout purchase
Excellent as always
I requested on visit a mini with black roof and mirror caps. The option was not placed on the order and I did not notice the omission. The car was delivered without the option which was a must for my spec. i.e. matching the JCW black wheels.
Every thing explained. Follow up phone calls to confirm all was ok
your sales man is very helpful
Exceptional service as always from team mini at JCT600
I found the process quite simple and the sales people weren't too pushy. I did feel that I did most of the chasing up and would have liked a few more updates but overall everyone was very helpful and when I rang I always got the information I needed.
We were not told what documents we were supposed to bring with us to the handover. This led to us having to get a settlement figure for our part exchange car on a Sunday.... Which we couldn't get so we had to sort it out later.
Very helpful, friendly, efficient & thorough.
Wrong loan car so had to return it. Told mine was fixed then wasn't.
Discussed and agreed work ahead of completion and done to a good standard - car returned nice and clean too
A very professional and exciting experience - with excellent explanation about the features of the car, all questions answered and the invitation to contact at any time in the future with any questions - however small.
Good service !
The sales representative was very attentive and had great passion for his work and product. Obviously imperative.Other members of the team were equally pleasant to deal with.I would highly recommend this MINI centre.
No problems. Super customer service.
Everything was done quickly and efficiently and I was kept informed all the way through
Kept informed re waiting times and direct feedback following car check up.
Becky was great. She ordered me a taxi to get me to work. Car was ready on time.
Would have been great if I'd been able to have the collect and deliver service from home but they didn't have an early enough date available when I booked.
Very helpful and friendly. Disappointed that wheel lock nut was missing and no key rings. It is being sorted
Attentive service personnel and car is always returned washed. The technicians seem to know what they are doing and are good at reporting back.
Very satisfied with the MOT part and the telephone call and the pick up of my car. However was VERY disappointed with the cleanliness of the car on return.
Aaron was very helpful and always on hand to answer my questions throughout the process
Had service but faulty part fitted unknown to JCT. Emergency mini came out straight away & car collected & delivered to garage. Car was repaired & available the next day. Becky gave me a weekend bag as a gesture of good will which was much appreciate
Jack and Deb lovely sales people
fit me straight in for repair
Totally different experience to what we had 18 months ago , from the purchase to picking up the car . The car at the moment is at the garage due to the damage which was done 5 days after purchase by the garage team!!!!!
because it was
Was very satisfied, only thing I would suggest would be that the loan car had more petrol in as I was worrying it would run out on my way home!